Primary User Research
To understand different travel planning behaviors, I conducted interviews with three users aged 22 to 50 who regularly plan trips independently or through travel agencies. Each participant represented a distinct planning style: one highly structured planner who organizes every day by the hour, one flexible traveler who prefers to go with the flow and relies on reviews and recommendations, and one convenience-focused user who prefers purchasing complete travel packages through agencies. These interviews helped identify key differences in planning needs, decision-making styles, and pain points, informing the design of a flexible experience that supports multiple approaches to trip planning
To understand different travel planning behaviors, I conducted interviews with three users aged 22 to 50 who regularly plan trips independently or through travel agencies. Each participant represented a distinct planning style: one highly structured planner who organizes every day by the hour, one flexible traveler who prefers to go with the flow and relies on reviews and recommendations, and one convenience-focused user who prefers purchasing complete travel packages through agencies. These interviews helped identify key differences in planning needs, decision-making styles, and pain points, informing the design of a flexible experience that supports multiple approaches to trip planning







